Unrecovered losses
Chargebacks that are never passed back to the merchant.
Lost deadlines
Representment windows missed because evidence was not ready.
Open balances
Dispute balances in the ledger that nobody can explain.
✓
One case per dispute
Every notification opens a case linked to the original transaction.
✓
Evidence collected
Authorization, clearing and merchant data attached automatically.
✓
Deadlines tracked
Response windows per scheme and reason code, never missed.
✓
Merchant recovery
Liability passed back to the merchant where it belongs.
✓
Representment outcomes
Won, lost and pre-arbitration results recorded per case.
✓
Ledger booking
Every outcome posted to the ledger with its trail.
Track
Every chargeback notification opens a case linked to the original transaction.
Collect
Evidence from clearing, authorization and merchant data is attached automatically.
Act
Representment, merchant debit or write-off are routed with approvals.
Book
Outcomes post to the ledger and the case closes with its trail.
Case
Each notification is linked to the original transaction, with the evidence collected and the response deadline in view.
Linked to the original transaction
Evidence gathered automatically
Deadline per reason code
Routed to the right owner
Chargeback · CB-10482
Mastercard · 4853
Notification
Received
Original transaction
Linked
Evidence
3 of 4
Response due
In 2 days
Recovery · CB-10482
€1,240.00
Merchant liability
€1,240
Merchant debit
Posted
Representment
Won
Ledger
Booked
Recovery
Liability is decided by rule, the merchant is debited, and the outcome is booked, so dispute balances in the ledger always have a reason.
Liability rules per merchant
Merchant debit prepared
Representment tracked
Booked with its trail
Reason codes
How scheme reason codes map to your dispute types.
Mapping
Types
Schemes
Deadlines
Response windows and reminders per scheme and stage.
Windows
Reminders
Escalation
Liability
When the merchant, the issuer or you carry the loss.
Merchant
Issuer
Write-off
Approvals
Who approves write-offs and representments.
Approvers
Thresholds
Four-eyes
missed response deadlines
of chargebacks tracked to the ledger
per dispute, from notification to booking
Safeguarding Reconciliation
Client funds against safeguarding, daily.
Learn more
›
Scheme Fees
Check every scheme fee against your contract.
Learn more
›
Compliance Reporting
Reports generated from verified data, not assembled.
Learn more
›
Settlement Reconciliation
Every settlement tied to the activity behind it.
Learn more
›
Margin Assurance
Interchange, scheme fees and MDR in one margin view.
Learn more
›
